Frequently Asked Questions
How long does delivery take?
Orders are processed within 3–4 business days. After dispatch, the estimated delivery time is 7–9 business days. You will receive a tracking link by email once your order has been shipped. For full delivery details, please refer to our Shipping Policy.
What are the shipping costs?
Standard shipping within the United Kingdom is free on all orders. There are no additional handling fees at checkout.
Can I return or exchange my item?
Yes. You may return your order within 30 days from the date of delivery, provided the item is unused and in its original condition. Exchanges are handled through our customer support team. For full conditions and instructions, please see our Refund Policy.
How long does it take to receive a refund?
Once your return has been received and inspected, approved refunds are issued within 10 business days to your original payment method. Depending on your bank or card provider, it may take up to 14 business days for the refund to appear. More details are available in our Refund Policy.
How can I contact customer support?
You can contact us via email at info@noviqlo.com during business hours, Monday to Friday from 9:00 AM to 5:00 PM GMT. You can also reach us by phone at +31623123935 or through our Contact Us page. We respond to all inquiries within 24 hours on business days.